Princess Cruises takes great pride in the fact that personnel working on board all its ships consistently generate the highest
passenger satisfaction scores within the industry. This is the result of a programme called C.R.U.I.S.E.: Courtesy, Respect,
Unfailing In Service Excellence.
Developed and introduced onboard in 1996, the programme reinforces the Service Credo which consists of ten service
statements, and rewards crew members for working together to provide the finest possible experience for their passengers.
Crew members proudly wear their C.R.U.I.S.E. pin and display their Service Credo cards, reminding them that they are there to
serve the needs of their passengers. The programme has been highly successful and is an important part of every crew member's
daily life on board a Princess ship.
South African Crewmembers work onboard for a period of six - eight months at a time. Staff are usually assigned to a specific
ship for the duration of their contract, although the company may transfer individuals to another ship during a contract period
for operational reasons. At the completionof the six-eight month contract, the crew member will disembark for a leave period
of approximately four to ten weeks. If the end of contract appraisal, completed by the Head of Department and the Passenger
Services Director, indicates the crew member's performance was satisfactory and he or she is suitable for re-employment, they
will be scheduled for another six-eight month contract.
Work Schedules are arranged by the Head of Department and vary depending on the position held and the itinerary of the ship.
The average working day is eleven hours and all crew members work seven days a week (there are no scheduled days off.) Time
off is granted at the discretion of the Department Head, provided passenger service, operational and safety requirements permit.
Crew members are also required to participate in regular safety drills and embarkation duties.
Accommodation and Meals
Crew members share two berth accommodation, usually with facilities shared between two cabins. Crew eat in the crew mess,
whilst Junior Officers eat in the officers' mess. There are no deductions from salary for accommodation or meals.
It is both a requirement of law, and a condition of employment with Princess Cruise Lines, Ltd., that all crew members must hold
a valid ENG1 medical certificate.
All uniform items are initially provided by the company, however, replacement items are available at discounted rates. Laundry of
uniforms is free.
On board facilities for crew include a gym, pool, sunbathing area and a recreation room with a crew bar. There is a crew club
which is a committee of crew members that provides activities for the crew such as sports tournaments, crew tours, parties and
Passport / Visas
All crew members must be in possession of a valid 10 year passport and a valid US visa (C1/D). Assistance will be provided in
obtaining necessary visas for employment.
Flights are provided by the company from South Africa to the port of joining. On completion of contract flights will also be
provided back to South Africa. In the case of dismissal or if you break contract, payment will be required for your repatriation